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Why Ninci.com
  More than 20 years of experience
Exclusive designs, great products @ reasonable prices
We make it for you
Custom Engravement at the cost of your smile
Risk free - 15 days return policy
 

COMBINING & SHIPPING

Can I get items shipped to my PO Box addresses?

Unfortunately we don’t ship to PO Box addresses. This is because our sole shipping agent FedEx doesn’t ship to any PO Box addresses. They require a physical address to delivery the parcels.

Do I have to pay custom charges?

The cost associated with shipping of an order and any taxes or duties associated with its export out of Thailand is our responsibility and is included in the total price of the order. However if there is any import duty at the port of delivery, this is the responsibility of the receiver.

Does Ninci.com ship to all countries?

Even though we have uttermost intention to reach customer from all around the world, unfortunately there are some countries that we cannot ship to. Click here to see the list of the countries that we don’t ship to.

How do I know when my ordered is shipped?

Once your order is being shipped, we will send you an email notification with the fedex tracking number. To let us reach you through email, please add our email address support@ninci.com to your address book or set the filter off to accept email from support@ninci.com. You can also check the orders status by logging into  My Account and using the link provided thereof for the purpose. If the order is being shipped, it will have the fedex tracking number beside the order.

How do you ship?

We use only FedEx for the shipment of your jewelry. It takes three to four working days in transit via international couriers for  the items safe and fast door to door delivery worldwide.

Is my shipment insured?

We believe, FedEx being an international company in shipping of goods, the shipment will  be safe. However we don’t hold responsibility of the return shipment which you send us back for repair or refund.

How long will it take before I receive my order?

Once we receive the payment confirmation, the order will go under manufacturing process. It generally takes 14 - 16 working days to manufacture the item. Once manufactured, it will take 2 more days to ship and 3 - 4 more days to reach you. So starting from the day the payment confirmation was received by us, the order will reach you by next 20 working days.

I was informed that my order has been shipped, when will I receive it?

Once the parcel is being shipped, it takes 3 – 4 days to reach you. It may take longer than regular if there is a custom clearance delay. Please click here to track your parcel with the tracking number.

What is the shipping rate?

Our shipping fee is $18.99 to any country in the world.

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